Playbook: operations

Ops workflows for SOPs, incident summaries, capacity notes, and checklist generation—with change-control discipline.

Ops errors scale. AI drafts help only when humans own production changes.

May draft: runbooks from approved sources; postmortem outlines; status updates. Must human: production config changes; access grants; customer-impacting incidents. Verify: timestamps, owners, rollback steps.

Draft an SOP outline with AI, then mark every step that needs a named owner.

⚠️ Myth: Auto-remediation without logs is velocity.

✓ Reality: It’s un-debuggable risk.

• Course 17 MLOps; Course 10 agents; Course 22 overview